Cultural Awareness and Staff Rights

A Glance at the Einstein Patient Population

Einstein enjoys a highly diverse and culturally rich patient base. The make-up of our in-patient population is:

67.5% African American
2.8% Asian
5% Hispanic/Latino
21.5% White
3.2% Other

Because we serve a diverse community and many international patients, we all have to be sensitive to the many languages and cultures they represent. Our Volunteer, Language and Cultural Services department offers interpreters, chaplains, and culture brokers trained to navigate the wide array of needs in this area. While many languages are spoken by our patients – Albanian, Farsi, Hebrew, Hindi, Japanese, and Urdu among them -- the five languages for which interpreters are most frequently requested are: Spanish, Vietnamese, Korean, Cambodian and Russian.


Interpreters are available 24/7 either in person or on the phone. They are available for both spoken and sign language. To request an interpreter:

  • Monday – Friday 8:30a to 4:00p Call 215-456-6055
  • Evenings, weekends and holidays Call 215-456-6075


  • Use interpreters for every patient who does not speak English
  • Do not use staff who have not been trained
  • Do not use family members
  • Document the use of interpreters each time they are used in a patient/staff encounter
  • Documentation/NCR forms – one page goes on the patient’s record, the other goes to Language and Cultural Services/Levy 1st Floor

The Staff Rights Policy at Einstein Healthcare Network

Einstein “…recognizes that due to cultural, religious or ethical beliefs, some employees may request to be relieved of certain and specific aspects of patient care. While respecting these personal beliefs, a deep commitment is made to ensure that the highest quality care is provided to all patients and that qualified staffing is provided to all patient care activities…for most employees, requests for relief of duties will be limited to the following: abortion, blood transfusions and removing patients from life supports.”

L. E. A. R. N.

An approach to providing cross-cultural medical care:

L Listen with sympathy and understanding to the patient’s perception of the problem
E Explain your perception of the problem
A Acknowledge and discuss the differences and similarities
R Recommend treatment
N Negotiate agreement